Privacy Policy

Who We Are

FireGator LLC (“FireGator,” “we,” “our,” or “us”) is a vehicle fire suppression and detection company headquartered in Greenwood, South Carolina. We develop and operate the FireGator NightWatch vehicle monitoring platform and related fire suppression products for fleet operators, school districts, transit agencies, and commercial customers.

This Privacy Policy explains how we collect, use, and protect information obtained through our website at fire-gator.com, the NightWatch monitoring platform, and our SMS alert programs.

Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and job title when you contact us or enroll in our services
• Business name, fleet information, and vehicle details provided during system onboarding
• Correspondence and communications you send us

Information collected automatically through NightWatch:

• Vehicle GPS location data transmitted by installed monitoring devices
• Sensor telemetry, including temperature readings, alarm states, and device status
• Device identifiers (IMEI numbers) associated with monitored vehicles
• Alert timestamps and event logs

Information collected through our website:

• Standard web server logs (IP address, browser type, pages visited, referring URL)
• Information submitted through contact or inquiry forms

How We Use Your Information

We use the information we collect to:

• Deliver real-time fire detection and safety alerts to enrolled contacts
• Operate and maintain the NightWatch monitoring platform
• Respond to inquiries and provide customer support
• Process and fulfill orders for FireGator equipment
• Communicate service updates, maintenance windows, and operational changes
• Improve and troubleshoot our products and platform
• Comply with applicable laws and regulations

We do not use your information for unsolicited marketing communications, behavioral advertising, or data profiling unrelated to the services you have enrolled in.

We Do Not Sell or Share Your Data

FireGator does not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We do not share your data with advertisers or data brokers.

We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who help us operate the platform (such as our SMS delivery provider and cloud hosting services), under strict contractual data protection obligations. These providers are not permitted to use your data for any purpose other than providing services to FireGator.
• Legal requirements: If required by law, court order, or government authority, or to protect the rights, safety, or property of FireGator, our customers, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

SMS Alert Program

The FireGator NightWatch SMS alert program sends automated text messages to enrolled contacts when fire or heat anomalies are detected on monitored vehicles. Enrollment occurs through a written service agreement signed during system installation and onboarding.

• Message frequency: Alerts are triggered by sensor events and vary based on vehicle activity. You may receive multiple messages during an active alarm event.
• Message and data rates: Standard message and data rates from your mobile carrier may apply.
• Opt-out: Reply STOP to any alert message to unsubscribe. You will receive a single confirmation and no further messages.
• Help: Reply HELP to any message for assistance, or contact us at the address below.

Phone numbers collected for SMS alerts are used solely for the delivery of safety notifications related to your enrolled fleet. They are not shared with third parties for marketing and are not used for any other purpose.

Data Retention

We retain personal information for as long as necessary to provide the services you have requested, to comply with legal obligations, and to resolve disputes. Vehicle telemetry and alert event logs are retained for a period of 12 months by default and may be retained longer for warranty, insurance, or regulatory purposes at the request of the fleet operator.

When data is no longer needed, it is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of SMS communications at any time by replying STOP
• Lodge a complaint with your applicable data protection authority

To exercise any of these rights, contact us using the information in the Contact section below. We will respond within 30 days.

Security

FireGator uses industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS), access controls, and regular security reviews of our platform infrastructure.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Children’s Privacy

FireGator’s products and services are designed for commercial fleet operators, school district administrators, and other business customers. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. For material changes, we will provide notice through our website or by direct communication to enrolled customers.

Your continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to reach us regarding our SMS alert program, please contact us: